CANCELLATIONS

Once you place your order, you are unable to cancel it, except for any statutory rights. Because Skinzo’s items are customized, they are not returnable or exchangeable. Products that are damaged before delivery or those that include a custom logo or other artwork that you have specified, but which does not match the logo or other artwork you have requested, may be eligible for a refund. Please get in touch with us right once using the above contact information if your goods look to be damaged. Once the order has been successfully submitted and processed by the payment gateway, you are unable to cancel it and request a refund. Refund requests will only be taken into account if:

• If, within 15 days of the order date (in India), the buyer does not receive the things they ordered.
• If www.Skinzo.in/ fails to send the items you ordered.
• If our designated courier does not service the shipping destination.

 

We won’t consider refund requests for products that are damaged. We will exchange any damaged products as soon as they are brought to our attention. Because every product is custom manufactured by us after receiving an order, returns for the reason that the customer doesn’t like it after it is delivered or feels it doesn’t live up to their expectations will not be accepted. If a consumer wishes to return an item due to slight changes in design or colour, there will be no acceptance of returns. The colour of the products you see online and the ones you receive in person will never exactly match. Refunds will not be given for packages returned without email confirmation. Skinzo maintains the right to cancel any order that has been placed, as well as to stop offering any special discounts or coupons. Please be aware that, for orders placed internationally (i.e., outside of India), customs duty and other import commission fees are not included in the delivery prices. The customer is responsible for covering these expenses on his own, and Skinzo will not offer a refund.

In such a scenario, the buyer may cancel the order and receive a refund after deducting the shipment and return shipping fees. You will need to return the first package to us in unused condition if you ordered the incorrect goods and want a replacement or if you decide not to want the shipping after placing the order.  Provide us with an email explaining why you’re returning the item, along with any relevant pictures of the goods and the delivery package for our records. Send the full packet back to us after we’ve confirmed your request. Packages that are returned without an email confirmation will not be replaced. Reshipping fees of Rs. 120 per product (printed products and skins) will be collected before any replacements or cancellations are handled; this cost is the responsibility of the client. A reshipping cost of Rs. 200 per product (printed items and skins) will be charged to the customer for products like laptops, MacBooks, sleeves, and other devices other than phones and earbuds to resend the proper order. We will handle your refunds within 1-2 business days after receiving your returned package.  It may take up to six or seven business days for the refund to appear in the original payment method that was used. Refunds can occasionally take ten to twelve business days to appear in your original payment method.

REPLACEMENTS FOR INCORRECTLY PLACED ORDERS

 

You must return the original package to us in unused condition if you ordered the incorrect item and would want a replacement. Provide us with an email explaining why you’re returning the item, along with any relevant pictures of the goods and the delivery package for our records. Send the full packet back to us after we’ve confirmed your request. Packages that are returned without an email confirmation will not be replaced. Once the customer has paid the Rs. 120 reshipping price for each product (printed goods, accessories, and skins), replacement reshipping will be completed. A reshipping cost of Rs. 220 per product (printed items and skins) will be charged to the customer for products like laptops, MacBooks, sleeves, and other devices other than phones and earbuds to resend the proper order. We will handle your refunds within 1-2 business days after receiving your returned package. It may take up to six or seven business days for the refund to appear in the original payment method that was used. Refunds can occasionally take ten to twelve business days to appear in your original payment method.

DEFECTIVE GOODS

Within 72 hours of receiving the shipment, send us some pictures of the skins you received if you find a defect (fitting problems, glue problems, etc.). We will dispatch a replacement after consulting with the buyer and inspecting the item. The longevity and fit of the skin are primarily determined by how well the application was done by the package’s directions. It is extremely improbable that the vinyl will leave any residue on the device in some situations due to an inherent flaw or improper application techniques. Using a glass cleaner or a warm, moist cloth, the residue is readily removed. In these situations, Skinzo disclaims all liability for any harm done and any damage claims made. Our top goal is to give our customers the best support possible, in addition to the best delivery. We are available to you 24/7 and will stop at nothing to complete the task “On Time!” The Skinzo staff will be pleased to replace your order if there are any fitting or print concerns. We have seen that some individuals, without first consulting our team, take their grievances to social media accounts in a manner that disparages Skinzo’s brand. This is strongly disapproved of, and appropriate legal action will be taken to stop it.

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