SHIPPING POLICY FOR DELIVERY OF ORDERS
At SKINZO, we are committed to delivering your orders as quickly and efficiently as possible. Once your payment is confirmed, we process orders within 1-2 business days, aiming to get your new mobile skin to you within 3 to 7 working days. Please note that delivery times may vary depending on your location in India and may be influenced by external factors such as holidays or unforeseen logistical challenges. We offer free shipping on all orders within India, with no hidden fees, ensuring that your purchase arrives with no additional cost unless you choose an expedited shipping option. After dispatch, you will receive a tracking link by our delivery partner via email or SMS to monitor your package’s journey to your door. If you experience any issues with tracking, our support team is ready to assist you. While we work to deliver within the estimated timeframe, unforeseen delays may sometimes occur due to circumstances beyond our control, such as natural events or logistical issues. If your package is delayed, we will keep you updated and work to resolve any issues as quickly as possible. In the unlikely event that your order does not arrive within 14 days from the date of purchase, please contact us so we can investigate and address the situation. At SKINZO, we are here to make your shopping experience seamless, from order to delivery. Thank you for choosing us for your mobile skin needs!
REPLACEMENTS FOR INCORRECTLY PLACED ORDERS
You must return the original package to us in unused condition if you ordered the incorrect item and would want a replacement. Provide us with an email explaining why you’re returning the item, along with any relevant pictures of the goods and the delivery package for our records. Send the full packet back to us after we’ve confirmed your request. Packages that are returned without an email confirmation will not be replaced. Once the customer has paid the Rs. 120 reshipping price for each product (printed goods, accessories, and skins), replacement reshipping will be completed. A reshipping cost of Rs. 220 per product (printed items and skins) will be charged to the customer for products like laptops, MacBooks, sleeves, and other devices other than phones and earbuds to resend the proper order. We will handle your refunds within 1-2 business days after receiving your returned package. It may take up to six or seven business days for the refund to appear in the original payment method that was used. Refunds can occasionally take ten to twelve business days to appear in your original payment method.
DEFECTIVE GOODS
Within 72 hours of receiving the shipment, send us some pictures of the skins you received if you find a defect (fitting problems, glue problems, etc.). We will dispatch a replacement after consulting with the buyer and inspecting the item. The longevity and fit of the skin are primarily determined by how well the application was done by the package’s directions. It is extremely improbable that the vinyl will leave any residue on the device in some situations due to an inherent flaw or improper application techniques. Using a glass cleaner or a warm, moist cloth, the residue is readily removed. In these situations, Skinzo disclaims all liability for any harm done and any damage claims made. Our top goal is to give our customers the best support possible, in addition to the best delivery. We are available to you 24/7 and will stop at nothing to complete the task “On Time!” The Skinzo staff will be pleased to replace your order if there are any fitting or print concerns. We have seen that some individuals, without first consulting our team, take their grievances to social media accounts in a manner that disparages Skinzo’s brand. This is strongly disapproved of, and appropriate legal action will be taken to stop it.